Services

System Support

The MU help desk (573-882-5000) is an excellent resource for issues involving wifi, email, password changes and difficulty with multi-factor authentication. Call times may vary depending on the time of year.

CVM IT offers comprehensive support of university-owned computing equipment, as well as guidance in technology-related matters to the CVM community. Please avoid contacting an individual IT staff member directly when requesting help for a new issue. Access to individuals can vary. Please request assistance using the methods listed on the Requesting Service page.

The CVM IT office can only provide limited support for personal devices. Typically this includes:

  • Guidance prior to selecting a personal computer or other device – what works well for typical CVM and MU interaction.
  • Assistance accessing unique CVM systems (VetView, Instinct, etc.)
  • Setup/troubleshooting WiFi connectivity.
  • Setup of VPN, remote desktop, and shortcuts to CVM resources.
  • First-pass troubleshooting – advice on ways to resolve problems or referral to resources for more involved help.

Software

The Division of IT uses a program called “Software Center” to deliver pre-approved software installation packages to university managed computers. Please open Software Center and check the applications section for software titles that you may install without assistance or approval. Please note that some packages such as Adobe products will require a paid subscription to use.

The university has a number of reduced cost software titles. A full list of available software and the details for purchase are available from Software Sales.

All software not already approved, must go through IT compliance review before purchase and/or install. This includes free software and software that comes with purchased hardware. Please contact cvmhelp@missouri.edu to request assistance with installing and/or purchasing software titles.

Hardware

Per university policy, all university purchases of technology hardware should go through the CVM IT office.

Student Laptops: The College of Veterinary Medicine lists student laptop recommendation in the Mizzou Store, let your major be your guide publication. Please refer to this information if you are purchasing a new or replacement computer while a Vet Med student.

Printing

The university uses a managed printer system for network printing. If you need to install a network printer, first open “Software Center” and look for a program titled “PrintSmart – Printer Installer.” Once selected you will have access to a pull-down menu with an alphabetical list of network printers by building. Select the printer and select install. It may take some time for the installation to complete, please be patient.

If you do not see “PrintSmart – Printer Installer” listed please email cvmhelp@missouri.edu with the name of the computer and the printer you would like installed and we will get it installed for you.

Equipment Checkout

Wireless laptops, projectors, power adapters and other various audio and video adapters are available for short-term checkout from the CVM IT office (W-234 Vet Med Building). Any data left on a check-out laptop will be erased upon return.

Wireless Network

  1. TigerWiFi:  This is the Primary/Secure wireless connection at the University. This is the preferred wireless network for faculty, staff and students.
  2. TigerWiFi-Guest: this is for visitors at the University of Missouri.  A password will need to be entered by a College IT professional.  The password changes each semester.
  3. Eduroam: This is available  to users from other universities that are also members of Eduroam.  If you are traveling to another university that participates in Eduroam and you need a wireless connection, you can login with your University of Missouri ID (Pawprint) and password.

Sign into the self-service portal and “Search Help” for instructions on configuring TigerWiFi on your computer, phone, or tablet.

Training

The university has a number of resources available for IT training. These are often video tutorials that you can explore as your schedule allows.

Website Options

Updates to existing CVM-managed site content are handled through the CVM Communications office. Email cvmwebmaster@missouri.edu for site content and design needs.

The university now offers free WordPress hosting for faculty websites, username.mufaculty.missouri.edu. Please visit Digital Service for details and to request a site. Custom website addresses are an option for a small monthly fee.